Effective Date: July 2026

At The Flavour Lane, every cake and dessert is freshly prepared and handcrafted to order using premium ingredients. Due to the perishable nature of our products, we have a limited refund and return policy to ensure the highest standards of quality and food safety.

1. Order Cancellation

Orders may be cancelled up to 24 hours before the scheduled delivery or pickup time.

• Orders cancelled within the eligible period may qualify for a full or partial refund.
• Orders cancelled less than 24 hours before delivery or after preparation has begun are non-refundable.

2. Returns

As our products are freshly baked food items, we do not accept returns once an order has been delivered or collected.

Returns are not accepted for:

• Cakes
• Pastries
• Brownies
• Cookies
• Cupcakes
• Desserts
• Customized or Personalized Cakes
• Perishable Bakery Products

3. Refund Eligibility

Refunds may be considered only under the following circumstances:

• Incorrect item delivered
• Damaged product during delivery
• Product missing from your order
• Order cancelled by The Flavour Lane
• Product quality issues reported immediately upon delivery with supporting photographs

Refund requests must be submitted within 2 hours of receiving your order.

4. Non-Refundable Situations

Refunds will not be provided for:

• Change of mind after delivery
• Incorrect delivery details provided by the customer
• Failed delivery due to customer unavailability
• Minor variations in colour, decoration, or design of handcrafted cakes
• Delay caused by weather, traffic, or circumstances beyond our control
• Customized or personalized orders once preparation has started

5. Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us immediately.

To help us resolve your concern quickly, please provide:

• Order Number
• Photos of the product
• Description of the issue

Our team will review your request and offer an appropriate resolution, which may include a replacement or refund where applicable.

6. Refund Processing

If your refund request is approved:

• Refunds will be processed to your original payment method.
• Processing may take 5–7 business days, depending on your bank or payment provider.

7. Customized Cakes

Customized cakes are specially prepared according to your requested design, flavour, and specifications.

For this reason:

• Customized cake orders cannot be returned.
• Customized cake orders are non-refundable once preparation has begun.

8. Delivery Issues

Please ensure someone is available to receive your order at the provided delivery address.

The Flavour Lane is not responsible for failed deliveries due to:

• Incorrect address
• Incorrect contact number
• Customer unavailability
• Restricted delivery locations

Additional delivery charges may apply for re-delivery requests.

9. Contact Us

If you have any questions regarding our Refund & Return Policy, please contact us.

The Flavour Lane

📞 Phone: +91 91728 74802

📧 Email: sales@theflavourlane.com

📍 Address:
Plot No. 12, Kranti Society,
Sahakarnagar No. 2,
Pune – 411009, Maharashtra, India

Last Updated: July 2026